Privacy Policy

Last updated: January 2026

1. Introduction

fry99 (referred to in this document as "we", "us", or "our") operates the website https://fry99.games and provides online gaming and sports betting services to players in Bangladesh. We are fully committed to protecting the privacy and security of every individual who visits or registers on our platform. This Privacy Policy sets out in clear, plain English how we collect, use, store, share, and safeguard your personal information when you interact with fry99.

By registering an account, making a deposit, or continuing to use the fry99 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using our services. This policy applies to all users of fry99, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other parts of Bangladesh.

2. Information We Collect

To provide our gaming and betting services, operate your account, and comply with applicable verification requirements, fry99 may collect the following categories of personal information:

• Identity information: full name, date of birth, national ID number or passport details, and a photograph or scanned identity document for age and identity verification purposes.
• Contact information: email address, mobile phone number (often a bKash or Nagad-linked number), and residential address including division and district.
• Financial information: payment method details (bKash wallet number, Nagad number, Rocket account, Upay account, or bank account details), transaction history, and deposit and withdrawal records.
• Gaming activity: betting history, game session logs, wagering amounts, win and loss records, and preferences for cricket betting, slots, live casino, and other game categories.
• Technical data: IP address, device type, browser type and version, operating system, screen resolution, referring URL, and pages visited within fry99.
• Communications data: records of your customer support interactions, emails, chat messages, and any correspondence sent to [email protected].

3. How We Use Your Information

fry99 uses the personal information we collect only for legitimate purposes directly related to the operation of the platform and the delivery of our services. Specifically, your information is used to:

• Create, verify, and manage your fry99 player account, including age verification to confirm you are 21 years of age or older.
• Process deposits and withdrawals through bKash, Nagad, Rocket, Upay, and other supported payment channels in a secure and timely manner.
• Deliver personalized gaming and betting content, including cricket match recommendations (BPL, T20 World Cup, IPL), live casino offers, and slot promotions relevant to your playing history.
• Detect and prevent fraudulent activity, unauthorized account access, money laundering, and any other activity that violates our Terms and Conditions or applicable laws.

4. Cookies and Tracking Technologies

fry99 uses cookies and similar tracking technologies to improve site performance, remember your preferences, and analyze how players use our platform. Cookies are small data files stored on your device. The cookies we use fall into the following categories:

• Essential cookies: required for the website to function correctly, including maintaining your login session and securing your account.
• Performance cookies: collect anonymized data about page load times, navigation paths, and device performance to help us identify and fix technical issues.
• Functionality cookies: remember your language preferences, previously viewed games, and display settings to provide a more personalized experience on return visits.
• Analytics cookies: help us understand aggregate player behavior, popular game categories, and peak usage times in Bangladesh so we can improve content and promotions.
• You may configure your browser to block or delete cookies. Note that disabling essential cookies may affect the functionality of your fry99 account and some features may not operate correctly.

5. Data Sharing and Disclosure

fry99 does not sell, lease, or trade your personal data to any third party. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party technology and payment partners (such as our payment gateway providers for bKash and Nagad transactions) who process data strictly on our behalf and are contractually bound to maintain confidentiality.
• Legal obligations: when required to do so by applicable law, court order, or lawful request from a competent authority, we may disclose your information to the extent required.
• Business continuity: in the event of a merger, acquisition, or sale of assets, player data may be transferred to the successor entity, and you will be notified in advance of any such transfer.

6. Data Retention

fry99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. For active player accounts, data is held for the duration of the account's activity plus a minimum retention period thereafter. Inactive accounts and data associated with closed accounts are securely deleted or anonymized in accordance with our internal data lifecycle policy. Financial transaction records may be retained for a longer period as required by applicable financial regulations. If you wish to request deletion of your data, please contact our support team at [email protected] with the subject line "Data Deletion Request".

7. Data Security Measures

fry99 implements a range of industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your browser or app and fry99 servers, ensuring your credentials, transaction details, and personal information cannot be intercepted.
• Strict access controls ensuring only authorized fry99 personnel can access personal data, on a need-to-know basis, with access logs maintained and regularly audited.
• Regular security testing, vulnerability scanning, and system patching to protect the platform infrastructure against known and emerging threats.

8. Your Rights as a fry99 User

fry99 respects your right to control your personal information. As a registered user, you have the following rights:

• Right to access: you may request a copy of all personal data fry99 holds about you at any time by contacting [email protected].
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: subject to legal retention requirements, you may request deletion of your personal data. Note that some data may need to be retained for regulatory or security reasons.
• Right to withdraw consent: where we process your data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

9. Third-Party Services and Links

fry99 integrates with third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver our casino and gaming content. These providers operate under their own privacy policies and are independent data controllers for the data generated during gameplay on their platforms. We recommend you review the privacy practices of any third-party provider whose games you play on fry99.

Our payment processing partners for bKash, Nagad, and Rocket transactions also maintain their own privacy policies. fry99 shares only the minimum data necessary with these partners to process your transactions securely, and does not permit them to use your data for any purpose beyond their designated payment processing role.

10. Children and Minors

fry99 is strictly an adult-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend that account, delete all associated data, and take appropriate steps to prevent future access. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. If you believe a minor may have registered on fry99, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

fry99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of fry99 after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your data.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws applicable in Bangladesh. Any disputes arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in Bangladesh. If any provision of this Privacy Policy is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fry99 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are committed to responding to all privacy-related inquiries within a reasonable timeframe, typically within 3 business days (Bangladesh Standard Time, UTC+6).

You can reach fry99 support at: [email protected]. Please include your registered account username and the nature of your request in your message so we can assist you as efficiently as possible.